Terms of Service | Amanah Agency

1. Who we are and accepting these terms

These terms govern your use of amanah.agency and, at a general level, your relationship with Amanah Agency ("we", "us", "Amanah") as a website visitor or prospective client. By browsing the site or submitting a form, you accept these terms. If you don't agree with them, please don't use the site. These terms cover the website itself. Any actual project we deliver for you (a website, webshop, branding, campaign, etc.) is governed by its own separate written agreement or proposal, which takes priority over this page for anything it specifically covers.

2. Our services

Amanah Agency offers: custom web development, webshop / e-commerce development, website maintenance and support, marketing and SEO, brand identity design, and AI business implementation. Service details, indicative pricing, and package tiers shown on the site are for orientation only and described further on each service page.

3. Using this website

You're welcome to browse the site, read our work, and get in touch. You agree not to misuse it: no scraping at scale, no attempts to breach security, no submitting forms with false information or spam, no using the site for any unlawful purpose. Everything on this site, text, design, code, graphics, the Amanah name and logo, portfolio case studies, is the property of Amanah Agency or used with permission, and is protected by copyright and other intellectual property law. You may not copy, reproduce, or reuse it without our written permission, aside from normal browser caching and standard fair-use quoting with attribution.

4. Quotes, proposals, and pricing

Prices, packages, and timelines shown on the site (including on the Start a Project page) are indicative starting points, not binding offers. Every project is different, and a firm price and scope are only confirmed once we've understood what you actually need. No quote or proposal we send is binding on either party until it's been put in writing and accepted by both sides, typically in the form of a signed proposal, contract, or written email confirmation. Until that happens, either of us can walk away at no cost.

5. Project agreements and payment

Once a project is confirmed, the specifics (deliverables, timeline, milestones, payment schedule, and what happens if either side needs to change scope) are set out in that project's own agreement, not on this page. As a general principle, we typically require a deposit before starting work and remaining payments tied to project milestones or delivery, but the exact terms always live in your contract.

6. Your responsibilities as a client

A good result depends on both sides. If you engage us for a project, we'll ask you to provide accurate information, timely feedback, and any content, assets, or access we need (e.g. domain, hosting, brand assets) to do the work. Delays on your end can affect timelines on ours.

7. Liability

We build things carefully and stand behind our work, but we're a small agency, not an insurance company, so our liability has sensible limits. To the extent permitted by Dutch law: we are not liable for indirect or consequential damages (such as lost profits or lost business opportunities), and our total liability for any claim relating to a project is limited to the amount you paid us for that project in the preceding 12 months. Nothing here limits liability where the law doesn't allow it to be limited, such as damage caused by intent or gross negligence on our part. The website itself is provided "as is." We try to keep it accurate and available, but we don't guarantee it will be error-free or uninterrupted.

8. Third-party links and services

The site may link to third-party websites (like client sites in our portfolio, or social media) that we don't control and aren't responsible for. We also rely on third-party services to run the site and communicate with you, as described in our Privacy Policy.

9. Governing law and disputes

These terms, and any project agreement made with Amanah Agency, are governed by the laws of the Netherlands. If a disagreement comes up, we'll always try to resolve it directly and reasonably first. If that doesn't work, disputes are subject to the exclusive jurisdiction of the competent Dutch courts, unless mandatory consumer-protection law gives you the right to bring a claim elsewhere.

10. Changes to these terms

We may update these terms occasionally as our services or obligations evolve. The "last updated" date at the top of this page reflects the current version. Continuing to use the site after an update means you accept the revised terms; any project already under a signed agreement stays governed by that agreement.

11. Contact us

Questions about these terms? Email info@amanah.agency.